Thai Airways investigating breach of client’s privacy

Thai Airways International (THAI) is investigating alleged ill-treatment to Caretaker Government Spokesman Mr. Teerat Ratanasevi on his recent trips aboard Thai Airways flights. Thai Airways is the national flag carrier of Thailand.

On Monday, Mr. Chokchai Panyayong, acting THAI president, said he has formed a committee to find out how problems occurred with the the mistreatment Mr Teerat received.

The Acting President said the panel will establish if there was miscommunication that caused such an abuse. If any staff changed data relating to Mr Teerat’s flights, it would be detected because THAI’s flight service system records all such changes.

On his Facebook page, Mr. Teerat complained that before his flight to Osaka last Thursday his booking was cancelled by an unknown person and his luggage unloaded. Staff at his gate managed to reload his luggage in time for the flight.

On his return trip to Bangkok, a THAI staff member noticed his food request asked for only a fruit plate. That employee asked Mr Teerat to confirm it and he denied making that request. In addition, his seat was changed without prior notice. Mr. Teerat called for professionalism at THAI and said maltreatment of customers such as he and his family destroy the reputation of the airline.

Mr. Chokchai said he expected a report soon. He insisted that THAI treats all passengers equally. He added that THAI checks customer requests to change flight information or changes by THAI staff. He added that some staff had been punished for disclosure of the flight information of a politician’s children.

Recommended Read: Thai Airways failure to protect privacy

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